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Managementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor

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cris.sourceIdoai:irek.ase.md:1234567890/343
dc.creatorRoller, Ala
dc.date2020-07-09T07:06:51Z
dc.date2020-07-09T07:06:51Z
dc.date2017-09
dc.date.accessioned2023-11-13T10:18:54Z
dc.date.available2023-11-13T10:18:54Z
dc.descriptionROLLER, Ala. Managementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. In: Competitivitatea şi inovarea în economia cunoaşterii [online]: conf. şt. intern., 22-23 sept., 2017: Culegere de articole. Chişinău: ASEM, 2018, vol. 3, pp. 110-116. E-ISBN 978-9975-75-897-0.
dc.descriptionThe company is currently facing new challenges related to climate change, reducing the level and quality of resources, globalization reaching an unprecedented level. The key element in promoting the quality of banking products and services is assigned to banking staff. Surely, the bank's operational staff must be duly motivated and well-trained in the field of quality. One of the most accessible resources remains human creativity. The promotion of the new one, however, requires a rethinking not only of the research - development activity, but also of the management, in order to develop its creative side. JEL CLASSIFICATION: G21,G24
dc.formatapplication/pdf
dc.identifier978-9975-75-897-0
dc.identifier${dspace.ui.url}/handle/1234567890/343
dc.identifierhttp://irek.ase.md:80/xmlui/handle/1234567890/343
dc.identifier.urihttps://cris.ase.md/handle/123456789/2879
dc.languageother
dc.publisherASEM
dc.subjectutility
dc.subjectmotivation
dc.subjectquality
dc.subjectservice performance
dc.subjectcustomer expectations
dc.titleManagementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor
dc.typeArticle
dspace.entity.typePublication
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