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The role of quality criteria in determination of the economic efficiency in the services sector

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cris.sourceIdoai:irek.ase.md:1234567890/221
dc.creatorVaculovschi, Elena
dc.creatorSolomatin, Ala
dc.date2020-02-27T06:41:20Z
dc.date2020-02-27T06:41:20Z
dc.date2019-09
dc.date.accessioned2023-11-13T10:13:46Z
dc.date.available2023-11-13T10:13:46Z
dc.descriptionVACULOVSCHI, Elena, SOLOMATIN, Ala. The role of quality criteria in determination of the economic efficiency in the services sector. In: Competitivitate şi inovare în economia cunoaşterii [online]: conf. şt. intern., ed. a 21-a: Lucrări ştiinţifice., 27-28 sept., 2019. – Chişinău: ASEM, 2019, pp. 282-288. ISBN 978-9975-75-968-7.
dc.descriptionAt present, increasing the economic efficiency of the services is the main objective for both service companies and those from other sectors of activity. The main criteria for evaluating the efficiency in the services sector are: profitability, cost level, efficiency of using the factors of production, efficiency of investments, social efficiency. The social efficiency refers to the results of the services activities from the point of view of the consumers and it materializes in the degree of satisfaction of the needs and the level of the quality of the services. The article analyzes several aspects that could influence the efficiency of services such as the degree of anticipation of the client's needs, the degree of accuracy in defining the content of the service, the degree of satisfaction of the demand for services, the degree of flexibility, the degree of efficiency in solving the problems regarding the service and in especially the role of service quality. JEL: M21.
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dc.identifierhttp://irek.ase.md:80/xmlui/handle/1234567890/221
dc.identifier.urihttps://cris.ase.md/handle/123456789/2336
dc.languageother
dc.subjecteconomic efficiency
dc.subjectsocial efficiency
dc.subjectquality
dc.subjectservices
dc.subjectconsumers
dc.titleThe role of quality criteria in determination of the economic efficiency in the services sector
dc.typeArticle
dspace.entity.typePublication
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